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Ödül products are handcrafted one by one by local craftsmen. Although they are made with great care, due to the fact that they are handcrafted, there may be slight differences in size and balance, or small scratches that do not interfere with normal use.

The stones we use also have inclusions and cracks that do not affect their use, but are natural and are part of the texture we value. Natural stones are full of individuality and each one is different, so please only purchase if you can enjoy the natural beauty of each stone. We would appreciate it if you would refrain from purchasing if you are looking for uniform mass-produced products.

The product images are as typical as possible, but they are examples. Please note that the color and pattern of each product may vary slightly.

*There may be differences in color depending on your monitor settings.

Although we carry out strict inspections on all products, as they are handcrafted items, they may be damaged if subjected to strong impact or pressure. Please handle with care. (If you contact us within 7 days of receiving the product, we will respond promptly.)

Please note that we cannot accept cancellations, changes, exchanges, or returns due to customer convenience after an order has been placed (except during campaigns).

Related article:

【User guide】

[About the release date]

[About returns and exchanges]

[How to get it]

[About the return and exchange campaign]