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Regarding orders

I added the item to my cart but can't purchase it.

Since we cannot reserve products in your cart before payment is complete, please enter the necessary information and complete your order on the payment screen.
We recommend that you register your account in advance to ensure smooth payment.

I haven't received an order completion email.

If you do not receive the email, it may be in your spam folder, your email settings may not allow you to receive emails, or your email address may be registered incorrectly.
If you are using a mobile email address, you will need to set up domain-specific reception. Please add "" to your domain-specific reception settings. Please check the carrier's website for instructions on how to set up domain-specific reception for each carrier.

It always sells out quickly and I can't buy the product.

We have a wide variety of sizes and products available immediately after the new release. If you register as a friend on LINE, you will be notified of the release time, so please register here .

Where can I see my order history?

Once your order is complete, you will receive an "Order Confirmation" email within a few minutes to your registered email address. Please check this email.
If you are a registered member, you can also check your order history on the "Order History" page in your My Page.


What payment methods do you accept?

We accept credit cards (VISA, MASTER, AMEX, JCB), Google pay, Apple pay, Amazon pay, Pay Pay, Paypal, carrier payments (docomo, Softbank), and Paidy (deferred payment).

Can I change my payment method after completing my order?

Unfortunately, we cannot change payment after an order has been placed.

I don't know where to enter the coupon code when placing an order.

Please add the product to your cart and proceed to checkout. There is a screen on the left to enter the necessary information, and a screen on the right to enter the coupon code, so please enter them there.

The coupon is not reflected.

After entering the coupon code, click "Apply" on the right side to apply the coupon.
If the discount has been applied on the payment screen, but a different amount has been charged in the actual transaction, please contact us via Contact.

Can I issue a receipt?

If you would like, we will issue it by email. Please contact us via contact .

I haven't received my Pay Later invoice.

If you use Pay Later, you will receive an email and SMS informing you of your billing amount between the 1st and 3rd of the following month.
For more information about Paidy, please click here .

Regarding delivery

How much is the shipping cost?

Shipping fee is 385 yen nationwide. If you purchase more than 18,000 yen, shipping will be free.

Can you ship outside of Japan?

Delivery of products is limited to within Japan only.

Please tell me the shipping method.

Delivery will be via Yamato Transport Nekoposu or Click Post.

Can I specify the delivery date and time?

As the item will be delivered to your mailbox, we cannot specify a delivery date and time.

How many days will it take to deliver after I place an order?

We usually ship within 1-3 business days from the date of order. On new release days, orders are very busy, so it may take 3-5 business days to ship. If the delivery address is in Honshu, the earliest delivery date is the next day after the shipping date, and in some areas it will take about 3 days.
*Please note that we do not ship on Sundays, national holidays, the New Year holidays, summer holidays, winter holidays, or other special holidays.

Can I choose the delivery company?

We are sorry, but we only offer Yamato Transport Nekoposu or Clickpost, so you cannot choose.

Can I check the delivery status?

You can check the current shipping status from the tracking number listed in the shipping completion email. It may take some time for the tracking number to be updated, so please wait a while after receiving the shipping completion email before checking.

Can I change the delivery address?

Depending on the stage of delivery, changes may be possible, so please contact us via contact . Please note that in some cases, additional shipping charges may be charged.

What should I do if I'm not at home when the delivery is made?

The item will be delivered to your mailbox, so it can be delivered even if you are not at home.

What should I do if the product is obviously damaged or the packaging is visibly crushed upon delivery?

Please contact us with photos that clearly explain the situation.

If I order made-to-order products and regular products at the same time, what will be the delivery time?

Your order will be shipped according to the product with the latest delivery date. We cannot accept changes to your order after the fact, so if you would like to receive your regular products first, please place separate orders. When ordering made-to-order products, please carefully read the notes on the product page before placing your order.

About the product

The natural stones in the product you receive may appear different in shape, color, and inclusions than those shown in the images.

Even the same stone may have individual differences, with each one having slightly different colors and patterns. Also, cracks that do not affect use are a natural occurrence, and are one of the textures we cherish. We hope you will enjoy the beauty of nature. Additionally, the product images are examples, although we have tried to show average products as much as possible. They will not be exactly the same as the images shown, but we hope you will understand that this is also an individual feature.

*There may be differences in color depending on your monitor settings.

Can I choose the color and shape of the natural stone when ordering?

We are sorry, but we cannot accept requests or choose the color or shape of the natural stone when placing an order.

How do I choose the size?

Our rings are measured to fit you perfectly, regardless of the width of the arm or the design. Please refer to this size chart . There is no need to consider sizing up or down depending on the design, so please rest assured. We recommend that you measure your size using a ring gauge that conforms to the JCS (Japan Custom Size) standard, but if this is difficult, you can wrap a string around your finger, mark the overlapping part, and measure with a ruler to find the size that suits you. Please also measure the thickest joint to reduce any concerns when wearing the ring.

Will there be restocks? Can I make a reservation or be notified when the item is back in stock?

As we use natural stones, it may be difficult to answer questions regarding when the product will be restocked. Please note that you can make a restocking notification request on the product page.

Can I reserve items?

Sorry, we do not accept reservations.

Can I use it if I have metal allergies?

It depends on the level of your allergy, so it is difficult to answer. We have allergy-friendly coatings available, so please use them to feel at ease.

About gift wrapping

Do you provide gift wrapping services?

We have gift wrapping sets available for an additional fee. Please purchase this .

I would like to send the gift directly, so could you please provide me with an invoice without the amount listed?

Please rest assured that all of our invoices do not include any prices.

Release Date

When is the release date?

There is no specific release date, and sales are irregular.

How can I check the release date?

We will notify you of the release date and time via LINE on the scheduled date and time of sale. To register as a LINE friend, please click here or search for @odul.odul in your LINE account.

Returns, exchanges and cancellations

Can I exchange a product?

We do not accept exchanges for reasons other than defective products (including ordering mistakes).
In the case of initial defects, we will only accept returns within 7 days of receiving the product, so please contact us via the contact page.

Can I return or cancel an item?

We do not accept returns or cancellations due to customer reasons (including ordering the wrong item) other than defective products (except during return and exchange campaigns).

I received a broken item, can I return it?

We apologize for the inconvenience. We will process the return, so please contact us via " contact" with a photo showing the damage.

If the size doesn't fit, can I return/exchange it?

We are sorry, but we cannot accept returns or exchanges due to customer convenience (except during limited-time return and exchange campaigns).

If the product is different from what I expected, can I return/exchange it?

We are sorry, but we cannot accept returns or exchanges due to customer convenience (except during limited-time return and exchange campaigns).
If you feel that the shape or color is obviously different when you receive the item, please contact us .

I received a different item than what I ordered.

We apologize for the inconvenience. We will respond to your inquiry, so please contact us within 7 days via the contact form and provide a photo of the product that you received.

Regarding repairs and aftercare

Can I repair a product that is damaged after purchase?

We apologize for any inconvenience. If the product is returned within 10 days of arrival, it will be free of charge within the warranty period. If the period has expired, repairs will be charged, so please check here and contact us via contact .

Can I resize the ring?

Sorry, we are unable to adjust the ring size.

Can I change the pierced earrings to earrings?

Unfortunately, we cannot alter the design of your earrings, but we do have earring converters available, so even those without pierced ears can wear them.

Do you provide maintenance for my jewelry?

Yes, we also provide aftercare. First, please contact us via the contact form and let us know what kind of maintenance you would like. The estimated cost is listed below . Please use it as a reference.


I want to delete my account.

If you contact us , we will delete it.

I forgot my account password.

Please follow the procedure from "Forgot your password?" on the login page.

Can you remake my existing jewelry?

Sorry, we don't currently offer this service.